Email Etiquette: Why Emoticons (And Emotional Cues) Work

According to Daniel Goleman, author of Social Intelligence and godfather of the field of Emotional Intelligence, there’s a negativity bias to email. In this blogpost, Scott McDowell outlines some simple ways to make sure your tone comes across positively. And yes, smiley faces have their place:)

This entry was posted on Wednesday, March 2nd, 2011 at 5:48 pm and is filed under Connecting and tagged with email etiquette, email marketing, MARQUE. You can follow any responses to this entry through the RSS 2.0 feed.